CONTACT US

Privacy Policy (UK GDPR)

Last updated: 22/08/2025

1) Who we are (Data Controller)

This website and the services described are operated by TERMINAX UK LIMITED (“TERMINAX UK”, “we”, “us”, “our”).
Registered in England & Wales: Company No. 16352062
Registered office / contact address: Unit 1, 37 Silver St, Newport Pagnell, Milton Keynes, MK16 0EJ, United Kingdom
Email: info@terminax.uk | Tel: +44 (0)738 888 2288

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2) Scope

This policy covers personal data processed when you:

  • browse our websites or microsites;

  • create a trade account, request a quote or place an order;

  • register warranties, book training/certification, or download patterns/software;

  • contact us by phone, email, chat or social media;

  • visit our premises, stands or training centres.

3) Data we collect

  • Identity & business: name, job title, company, VAT/registration numbers.

  • Contact: address, email, phone.

  • Account & orders: logins, order history, warranty registrations, training attendance, support tickets.

  • Payment: last 4 digits and references (full card data handled only by PCI-compliant processors).

  • Technical: IP address, device IDs, browser type, cookies/analytics.

  • Marketing preferences and interactions.

  • Media: vehicle photos/videos used for support, training or case studies (only with a lawful basis/consent).

  • CCTV at sites where signage indicates use.

4) How we collect

  • Directly from you (forms, calls, emails, events).

  • Automatically (cookies/analytics).

  • From third parties (payment providers, couriers, marketing/CRM platforms, public records such as Companies House) where permitted by law.

5) Purposes & lawful bases

  • Provide products/services (quotes, orders, delivery, warranty, training) — Contract.

  • Manage accounts & support — Contract/Legitimate interests.

  • Operate and secure our sites — Legitimate interests.

  • Marketing (news, launches, events) — Consent or Legitimate interests (B2B; you may opt out at any time).

  • Analytics & improvements — Legitimate interests.

  • Compliance & record-keeping — Legal obligation.

  • Fraud prevention / legal rights — Legitimate interests.

6) Sharing your data

We share data with trusted processors for the purposes above, including hosting/IT, CRM and email platforms, payment providers, banks and fraud-prevention services, logistics/couriers, warranty/pattern/training software providers, professional advisers/insurers, TERMINAX global affiliates where support is required, and regulators where the law requires. We do not sell personal data.

7) International transfers

If data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., UK IDTA or SCCs) plus additional measures where needed.

8) Cookies

We use essential, performance/analytics and marketing cookies. Manage preferences via the cookie banner or your browser. See our Cookie Notice for details.

9) Retention

We keep data only as long as necessary (typical examples):

  • contracts/invoices/warranty records: 7–10 years;

  • training records: 6 years;

  • marketing: until you opt out or after a defined dormancy period;

  • cookies: per the Cookie Notice.
    Data is securely deleted or anonymised when no longer required.

10) Security

We apply appropriate technical and organisational measures (access controls, encryption in transit, backups, staff training). No system is 100% secure—please notify us promptly of any suspected issue.

11) Your rights

You may access, rectify, erase, restrict, port, and object to certain processing, and withdraw consent at any time (without affecting past lawful processing).
Requests: info@terminax.uk or the address above. We may request ID to verify you.

12) Complaints

You may complain to the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We would welcome the chance to resolve concerns first.

13) Children

Services are for professionals. We do not knowingly collect data from children under 16.

14) Automated decision-making

We do not conduct automated decisions producing legal or similarly significant effects.

15) Changes

We may update this policy from time to time. The latest version will be posted here with the effective date.